Fisher & Paykel and DCS  are two brands F&P markets throughout N. America. Dating back to 1934, DCS brands are  consistently designed to produce the most efficient, contemporary styled and technically advanced appliances. DCS continues to inspire appliance innovation to creature unique creative living.

DCS Appliances is proud of the efforts they have taken to ensure their appliances reduce energy and water consumption for the end user. Their products consistently meet and exceed international energy standards such as Energy Star and WELS rating ratings. In addition to reducing their carbon footprint, Fisher & Paykel select their production materials carefully, thereby reducing the strain on the environment. They use scarce materials sparingly.

LAFixit’s technicians are trained in DCS Appliance Repair to meet their high standards. Although DCS  appliances are designed to last a lifetime parts wear out and appliances stop working. LAFixit’s professionals are trained to get your appliances repaired and running in the most efficient and timely manner.  DCS recommends customers refer to their installation and user’s guide for troubleshooting tips prior to calling a repair technician.

Below is a quick reference for your convenience.

DCS RANGES/ OVENS/COOKTOPS REPAIR

 The oven does not work

• Possible Cause The oven is not connected to electrical power.
  Solution Ensure the oven is connected to the power outlet.
• Possible Cause The household power supply is at fault.
  Solution The oven will go into ‘Set Up’ mode when the electricity is restored after a power cut. The oven mode and temperature displays will be unlit, unresponsive and show ‘OFF’. The clock display will need to be reset.

The oven is not heating

• Possible Cause The oven door is not closed properly or has been opened too frequently during operation.
  Solution Close the oven door properly as oven elements and fans turn off while opened.

The oven door does not open

• Possible Cause The oven is still in a self-clean mode (in selected models only).
  Solution The oven door will unlock when it has cooled to a safe temperature.

The oven light does not work

• Possible Cause The light bulb has blown.
  Solution Replace the light bulb.
• Possible Cause The oven is not connected to electrical power.
  Solution Ensure the oven is connected to a power outlet.

DCS DISHWASHER REPAIR

DISHES ARE NOT CLEAN ?

Possible Cause:

• Wash program unsuitable for the load.
• Ensure no items are obstructing the spray arm path.
• Drawer overloaded/ incorrectly loaded.
• Filter plate/drain filter is incorrectly inserted.
• Detergent put in the wrong compartment of the dispenser.
• Excess food not removed from dinnerware prior to loading.
• Unsuitable detergent
• Not enough detergent
• Spray armholes are blocked. Clean the spray arm.
• Filter plate/drain filter is blocked. Clean the filter plate and drain filter.

DCS REFRIGERATOR REPAIR

The refrigerator does not operate

• Possible Cause The power switch is not turned on at the wall.
  Solution Unplug the machine from the wall. Wait 60 seconds, plug back in and turn the power back on again.
• Possible Cause The household power supply is at fault.
  Solution Try plugging another electrical appliance into the power slot.

The storage compartments are too warm

• Possible Cause The temperature setting is not correct.
  Solution Ensure the correct temperature is set.
• Possible Cause The door is being opened frequently.
  Solution Minimize door openings to allow the refrigerator temperature to stabilize

There is a taste or odor in the ice cube trays

• Possible Cause There has been a transfer of taste/odor from foods that have not been covered properly.
  Solution Ensure strong smelling foods are wrapped.

The food inside the refrigerator is freezing

• Possible Cause Food has been placed directly in front of air outlets (Active Smart models only).
  Solution Move chill sensitive foods away from the center of the shelf.
• Possible Cause Food has been placed directly in contact with the evaporator plate (Cyclic and Compact models only).
  Solution Move chill sensitive foods away from the rear of the cabinet.

There is condensation inside the fresh food compartment

• Possible Cause The weather is humid or the door has been opened frequently.
  Solution Minimize the door openings to allow the temperature to stabilize and wipe dry.
• Possible Cause The door gasket is leaking.
  Solution Ensure the gasket is sitting flat and sealing tightly.

The motor appears to operate for long periods

• Possible Cause The weather is hot or the door is being opened frequently.
  Solution Minimize door openings to allow the temperature in the refrigerator to stabilize
• Possible Cause The refrigerator door is not sealing properly.
  Solution Ensure the cabinet is level and the gasket seals are clean.

Ice has built up inside the freezer compartment

• Possible Cause The freezer door is not closing properly.
  Solution Move items in the freezer so the door can close tightly. Ensure the door gasket seal is clean. For non-frost free models, defrost the freezer if the ice has built up more than 6mm deep.

DCS Washer & Dryer Repair

Pressing the power button does not turn the machine on

• Possible Cause The power switch is not turned on at the wall.
  Solution Unplug the machine from the wall. Wait 60 seconds, plug back in and turn the power back on again.
• Possible Cause The household power supply is at fault.
  Solution Try plugging another electrical appliance into the power slot.

The machine is continually going out of balance

• Possible Cause The machine has not been installed correctly.
  Solution Check the machine is level and does not rock. Adjust the feet to level the machine.
• Possible Cause There is too much water for the load.
  Solution Manually select a lower water level.

Clothes are heavily wrinkled or creased

• Possible Cause The washing machine or dryer has been overloaded.
  Solution Select the PERMANENT PRESS or CREASABLES option as this will select a slower, shorter spin speed.
• Possible Cause Wet clothes have been left to sit in the washer or laundry basket.
  Solution Hang the garments on the line or add to the dryer as soon as the wash cycle has finished.

Pressing the START/PA– USE does not start the fill

• Possible Cause The water is not connected properly.
  Solution Check both hot and cold taps are turned on.
• Possible Cause The inlet hose screens are blocked.
  Solution Check the inlet hose screens and clear if blocked.

The machine is continuously filling

• Possible Cause The machine is siphoning.
  Solution To prevent siphoning:

the drain hose should not extend more than 20 mm from the end of the guide.

the height of the standpipe or tub should be between 850 – 1200 mm.

There is detergent residue on the garments at the end of the wash

• Possible Cause The washing machine has been overloaded.
  Solution Reduce the size of the load and return the garments to the wash cycle.
• Possible Cause The detergent hasn’t dissolved.
  Solution Check the detergent instructions, as some need to be pre-dissolved.
• Possible Cause Cold water has been used for a hot water detergent.
  Solution Some detergents may not dissolve properly in cold water, check the detergents instructions.

A small puddle of water is coming from under the machine

• Possible Cause Excessive splashing has occurred because the water level is too high for the amount of garments
  Solution Manually select a lower water level
• Possible Cause Excessive splashing has occurred because there are large bulky garments in the machine.
  Solution Wash on the Duvet/Doona, the Handwash or Delicate cycles

The garments are still soiled after the wash process

• Possible Cause There is not enough detergent for the size of the load or the amount of soil on the garments.
  Solution Increase the amount of detergent. See your detergent pack for recommended usage.
• Possible Cause The washer has been overloaded.
  Solution Reduce the amount of garments in the machine.
• Possible Cause The incorrect wash settings have been used.
  Solution Increase the level selected on the machine and the wash temperature according to the soil type. For example, blood and mud are better washed in cold water, while oily soils wash better in warmer water. Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water. Loads made up of articles of varying sizes will wash better (e.g. full loads of sheets may not wash as well).

Garments have become tangled in the washing machine

• Possible Cause The machine has used too much water (i.e. the wash has been under-loaded).
  Solution Select a lower water level for smaller wash loads.
• Possible Cause Garments have been loaded incorrectly.
  Solution Load garments into the machine without wrapping around the agitator.

LAFixit is the only name in quality repairs. We only use original parts in all of our repairs. If problems persist, contact LAFixit; we carry a wide inventory of repair parts; occasionally  we may have to order a part. With our wide network of resources, we can rush the parts and complete the repair in a timely manner.  100% satisfaction guaranteed!

Contact LAFixit Customer Care at 877-523-4923 to speak to one of our service techs or schedule an appointment.We will schedule same-day service whenever possible.